
PRESS RELEASE
Glasgow News 1
Atmos Energy recently became aware of scamming activity in its Kentucky service area.
Atmos Energy encourages all their customers to be on guard against any suspicious websites and phone calls.
Below are some important tips for all Atmos Energy customers.
- Atmos Energy will never ask for payment using prepaid debit cards, gift cards, cryptocurrency, or unauthorized third-party payment or mobile application.
- If you ever have concerns about the legitimacy of a call, simply hang up and call Atmos Energy customer service at 888.286.6700.
Payment for an Atmos Energy bill should be made through the online Account Center or through other authorized payment methods. - Atmos Energy will provide multiple notices and work to assist customers with payment plans and assistance options before any service interruptions take place.
- Unless there is an emergency, Atmos Energy employees will not call before 7 a.m. or after 6 p.m. Central time.
“The most effective way to combat this recent increase in scam attempts is through education, awareness and extreme caution anytime someone contacts you about a utility bill payment,” said Kay Coomes, Atmos Energy manager of public affairs. “In addition to online and telephone scams, beware of impostors demanding payment at your door. Always ask for an employee’s identification badge which displays name, photograph, and Atmos Energy logo. Our employees will not collect payments in person. If you suspect an impostor, call our customer service number at 888.286.6700 to verify the employee’s identity and contact local authorities.”
Customers who suspect fraud or who feel threatened during contact with a scammer should contact local law enforcement authorities and Atmos Energy Customer Service at 888.286.6700, Monday through Friday between 7 a.m. and 6 p.m. central time.
For more information and additional tips to protect against impostor utility scams:
- Visit the Atmos Energy website at atmosenergy.com/scams.
- Visit the Utilities United Against Scams website at www.utilitiesunited.org.
- Visit the Federal Trade Commission website at https://www.consumer.ftc.gov/
- Follow Utilities United Against Scams on Twitter and Facebook, and join the conversation by using #StopScams.
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